I have a refurbished Dell Optiplex 9020 and I can't use my Bose 35 Quiet Comfort wireless headphones. They're ready to pair but won't show up on my Bluetooth devices list. I did some looking around, I'm not sure which drivers or adapters I need to install. I've never run into this problem before. Any help would be greatly appreciated. Thank you. Under this circumstance, no one can exclude the possibility that it is the new features on the Operating system that conflict with the Bluetooth device. Check for Windows Update to see if it works to resolve the Generic Bluetooth Adapter driver issue on Windows 10. 1. Go to Start > Setting > Update & Security. 2. Method 1: Try updating or uninstalling the Bluetooth drivers through Device Manager, if you're able to see driver listed there. a) Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter. b) Spot and expand the “Bluetooth”. That's what I've been hearing, so I purchased a $300 Bluetooth headset for my Windows PC, expecting to have a good experience. It was terrible. I blame Bluetooth---and Windows. Full disclosure: My coworkers have had great experiences with Bluetooth audio on both Android phones and W1-enabled Apple devices. This is about PC headsets. As you can see, there is no 'Bluetooth Turn On/Off' button. When I troubleshoot the Bluetooth on settings, it says there is no bluetooth found in my laptop, which is impossible because when I restart it, Bluetooth comes back again. On device manager, when the bluetooth is disappeared, I can see the Bluetooth option by 'Show Hidden Options.' The Bluetooth drops out periodically and the only way I have found to fix it is to turn off the pc, unplug it for 10 seconds, plug it back in and then start. It always fixes it, but it is a pain. Restarting or shutting down and starting again do not solve the problem; the ac cord has to be disconnected and then reconnected. Open Settings. Click on Devices. Click on Connected Devices and then the list that will appear will show all the devices that are connected to your Windows 10 computer. Displaying what Bluetooth codec is currently active is one of the system's limitations of Windows 10. We believe that your idea of being able to view what Bluetooth codec is I had a similar problem with my Bluetooth Arc Touch BT mouse on Windows 10 with a Targus Bluetooth 4.0 adapter. I found my solution here. In Devices manager > Bluetooth >Broadcom BCM20702 Bluetooth 4.0 USB Device > Power Management, I had to disable 'Allow the computer to turn off this device to save power'. Vay Nhanh Fast Money.

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